Learn through step-by-step instructions how to log into your Tixr account and reset your password. Also, find troubleshooting options for common login and password reset errors.
In this Article:
How to Log into Your Tixr Account
Still Having Problems Logging in?
⚠️ PLEASE READ FIRST: If you are having trouble accessing your tickets immediately before an event, you can present your order ID or Tixr account at the door to be manually checked into the event.
How to Log into Your Tixr Account
Getting Started:
➡️ OPTION 1: From the Tixr home page, go to the top, right corner and click “Log In.”
➡️ OPTION 2: From the Tixr home page, go to the top, right corner and click the menu icon. Then, a side menu will appear where you’ll click “Login.”
Both options will populate a new, smaller window with 3 available actions → log in with Facebook, sign up via email, and log in with your email.
Logging in With Facebook:
Click the option at the top in dark blue that says “Log in with Facebook.” This will take you to a window where you will input your facebook login credentials. Once they’ve been verified, you’ll be directed back to the home page, ready to go!
⚠️ IMPORTANT NOTE: If you haven’t already linked your Tixr account with Facebook, using this option will create a separate, duplicate Tixr account. Before using this option, make sure you have linked your Tixr account with Facebook through your Tixr profile settings to avoid confusion and better keep track of your purchased tickets.
Logging in With Your Email Address:
Look toward the bottom of the window and fill in the email and password space. Then, click “Log In.” You’ll immediately be directed back to the home page, ready to go!
How to Reset Your Password
🌟 NOTE: The link in the reset password email will expire within 15 minutes of being sent. To avoid restarting the process, please ensure you are using it inside that 15-minute window.
- Click “log in” at the top, right-hand corner of the Tixr webpage or from the side menu to bring up the window with login options. At the bottom, right-hand corner, you’ll see a “Forgot password?” link.
- Click the link and type the email address linked with your Tixr account in the window that populates. Then click “Reset my password” after double-checking for typos.
- An email will immediately be sent to your inbox with a link that you can use to reset your password.
Still having problems logging in?
If you are experiencing difficulties logging in, the first step to address it is to determine whether you need to complete an additional step or if there is an error happening.
➡️ Are you sure you have a Tixr account?
You may not be able to log in because you haven’t created a Tixr account yet! If this is your first time on the Tixr website, you’ll need to create an account before you can make any purchases.
- To create an account, you’ll click the menu icon at the top, right-hand corner of the home page. Then, from the side menu, you’ll click “Sign Up.”
- From there, a smaller window will populate where you’ll input the information requested to create an account.
- Once you’ve filled in your information, click “Sign up,” and you’ll be ready to go!
🌟 NOTE: Once you’ve signed up, you’ll receive an email asking to verify your account. Make sure to verify it ASAP to ensure that you won’t have issues logging into the account in the future.
➡️ Have you verified Your Tixr account?
If you’re sure you’ve created an account, you may not have verified it! This would cause issues logging in and may prevent the reset password email from being sent (if requested).- To confirm your account, please look for an email that says 'Welcome to Tixr! Please complete your registration' in the subject line.
- Inside the email, there will be instructions for completing the verification process. Once this has been done, you’ll be all set!
➡️ Are You Using the Correct Email for Your Tixr account?
If you're certain that you've created and verified your account, you might have registered using a different email than you remember.
We suggest checking all your email inboxes - work, personal, spouse's account, etc. You may also want to use autofill options whenever possible to avoid creating an account with a misspelled email.
➡️ Are You Receiving an Error Message?
Here are some of the most common error messages you may encounter while trying to log in and how to troubleshoot them:
🚩 Email Address or Password is Invalid
- If you’re receiving this error message there are two possibilities:
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The email address contains a typo
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This error typically occurs when there's a minor mistake in the email address, like an unintentional space before or after the email. Although it seems correct, our system is case-sensitive and may not recognize it.
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Make sure to double-check for any typos in the email or password and try again.
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The email address is not linked to an existing Tixr account
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Even if you're using a valid email address, you might encounter an error if you attempt to log into Tixr with an email not associated with an existing Tixr account. The system will attempt to locate the email, and if it's not in our records, this error will be displayed.
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You will need to create an account with that email address before you can log in.
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🚩 User Already Exists
- If you're receiving this error, it means you're attempting to log in via the link intended for creating new accounts. The system tries to create a new Tixr account, recognizes that one already exists for the given email, and displays this error. Please make sure to input your information in the correct fields to prevent errors like this.
🚩 Session Timed Out
- If you’re seeing this error, it is an indicator that you may need to clear the cache and cookies or use a more compatible internet browser. We suggest:
- Using Chrome as your browser. (It’s most compatible with our software.)
- Clearing your cache/cookies or using an incognito window