Building Tickets: Settings

Customize the behavior of your tickets

Tickets Settings:


A) Minimum: set the minimum amount of tickets in this category that an order must contain.

*This is optional 

B) Limit: set the maximum number of tickets in this category that a single user can purchase.

C) Tickets Per Sale: this is the number of PDF tickets to include with each purchase of the sale. Typically you will keep this at 1. An example where you would change this would be if you are selling a VIP table for eight, and you wanted to give each of the eight guests unique PDF tickets.

D) Ticket Multiple: set the ticket multiple to the quantity of a ticket when a single user clicks to add to cart. (i.e. if the ticket multiple is set to 2, then 2 tickets will be added to cart with a single click. If the ticket multiple is set to 4, then 4 tickets will be added to cart with a single click).


E) Admission Type: select the admission type for your event and choose how your tickets will scan. Choose between one-time entry (recommended for most events), one entry per day, unlimited entries, limited entries, and entry window. 

Please note: if entry window is selected, insert the entries limit to assign the maximum number of entries allowed within the entry window.

F) Entry Time: set an entry time for your ticket. The entry time will display on the PDF ticket and the confirmation email. This is very useful for timed entry events, or if one of your ticket types (i.e. VIP) is allowed access to the venue earlier than another (i.e. GA).

Please note: if entry window is selected, insert the entry window start date and end date. If fans have tickets that are confined to an entry window, their tickets will only be able to be scanned in during the time configured for the event and ticket type. If an entry window grace period is set, any ticket types configured under this admission type may be checked in before or after the set window of time. The entry time does not affect the time in which a ticket may be scanned.

G) Entry Label Override: this field allows you to display custom text at the top of the PDF ticket. If no text is added, the label will say "No Re-Entry" by default.

H) Successful Scan Color: set a successful scan color for this ticket to display in the Tixr Door app to help your onsite staff, i.e. you can set your GA tickets to scan in as green and VIP tickets to scan in as purple.

Add-On Limits

When you are creating an add-on ticket type, you will have the additional option to set a minimum behavior for that add-on's ticket picker.

If you have set a ticket limit minimum and have selected 'Set as default' as the minimum behavior, then that minimum number of add-on tickets is automatically added to the fan's cart, where the fan is then able to remove it. If 'Enforce' is selected, then the minimum is automatically added to the fan's cart but the fan is not able to remove it. If neither is selected then the add-on ticket will adopt the behavior of the 'Set to default' minimum behavior.


Screenshot 2023-02-01 at 12.41.32 PM

Ticket Picker

I) Countdown Multiple: set an optional countdown in multiples for your ticket to give your fans a rough estimate of how many tickets are left.

J) Threshold: set an optional inventory threshold to display how many tickets are left for purchase below a certain number.

K) Sales Status Override: set the sales status override for your event. Choose between Available Soon, Tickets Available at the Door, Free, Sold Out, Sale Over, (Hide Sale), (Hide Sale when Sold Out), (Hide Sale when Sale Over), and (Hide on Sold Out or Sale Over) to mark the ticket type accordingly. If a specific sales status override is not selected, the default labels will display Sold Out when the ticket type's inventory has been exhausted, and Sale Over when the online sale period for the ticket type has ended.

L) Find More Redirect URL: place a URL in this field to display if your ticket inventory is sold out, but more tickets are available elsewhere.

M) Send to Printer: when toggled ON, this enables tickets to be printable via a BOCA or mobile printer.

N) Ticket Name Change: this setting allows you to decide whether or not you want fans to have the ability to change the name on a ticket.

O) Metadata: insert any external information about this ticket category. This is typically only used by clients who are using certain integrations with Tixr, such as Printful.