The Detailed Audit Report in Tixr Studio provides a real-time snapshot of ticketing activity for a single event. Use it to audit inventory status, revenue performance, and ticket adjustments across all sale types and price points.
Important Note: This report is a snapshot of inventory at the time it is pulled. If you edit ticket prices after tickets have been sold, your report data may not reflect accurate sales values. Always create new ticket types for pricing changes when auditing matters.
đź”’ If you do not see the Detailed Audit Report in your Tixr Studio account, please reach out to your Tixr Support Team to have it enabled.
Access the Detailed Audit Report
- Navigate to the Analytics heading on the left sidebar
- Select Audit
- Choose either:
• Summary tab: for a high-level overview
• Detailed or By Price Point tab: for full report with inventory-level breakdown - Select the event you would like to view from the dropdown menu at the top
Note: Only one event can be displayed on the Detailed Audit Report at a time - (Optional) Click the download icon
in the upper right to export as the report as a CSV or PDF
Apply Filters to Customize the Report
Use filters to control what’s included in the report and how key values like Sold and Gross are calculated.
- Click the filter icon
in the upper right corner - Choose from the following filter sections:
- Category
- Payment Methods
- By Adjustments, including:
• Include Lifts
• Include Cancellations
• Include Discounts
• Include Holds
• Include Pending Payments
- Click Apply to update your report
🧠Hover over a column name to see a tooltip explaining the displayed data.
Column Definitions
The columns shown in your report depend on the features enabled for your event and organization. For example, columns like Pending Payment Plans, Not For Sale, or Kills will only appear when the relevant features (like Reserved Seating or Payment Plans) are in use.
|
Column |
Description |
|---|---|
|
Pool |
The total number of tickets in a shared inventory pool for the event. This includes all ticket types that draw from the same block of inventory. |
|
Type |
The sales method used for the ticket. Types can include ONLINE (web/mobile sales), DOOR (at-venue sales), ADD-ON (upsells like parking), or PRIVATE (hidden links or internal sales). |
|
Tier Name |
The tier label associated with a ticket type. Tiers allow you to divide a ticket type into inventory buckets (e.g., “Tier 1” and “Tier 2”) with separate quantities, dates, or pricing rules. |
|
Price |
The set price for each ticket in the given tier. This value is used to calculate Gross by multiplying it with Sold. |
|
Capacity |
The total number of tickets that can be issued in this pool. This figure reflects the full ticket allocation, regardless of whether some are held or otherwise restricted. |
|
Kills |
Seats or inventory removed manually from sale which are not available to buyers. Killed inventory does not count toward Available or Sold and is accounted for in total capacity. Commonly used in Reserved Seating to block off unusable seats. |
|
Holds |
Seats or inventory held from general sale. Holds are typically assigned to specific agents, promo codes, or internal groups. In reserved seating, each hold appears in its own row to show how many seats are tied to each hold code. |
|
Reservations |
Seats that are currently booked but not sold publicly. These are often part of private allocations or internal assignments and are not counted as Available inventory. |
|
Pending Invoices |
Tickets that have been reserved under an unpaid invoice. They are not yet considered sold but are removed from the available pool until payment is completed or the invoice expires. |
|
Pending Payment Plans |
Tickets purchased under a payment plan that are awaiting final payment. These are considered committed inventory but are not included in Sold until all payments are completed. |
|
Not For Sale |
Reserved seats explicitly marked as unavailable for sale. These are not included in Available and are used to block seats without needing to kill them. |
|
Comps |
Tickets issued at a 100% discount using the internal comp tool. These are not counted in Sold, as they represent no revenue. They are tracked separately for audit and reporting. |
|
Reissues |
Tickets that have been re-sent or reissued to a customer. These are deducted from the Sold count because only the most recent barcode is valid. |
|
Canceled |
Tickets that were originally sold but later voided. These are removed from Sold and do not contribute to Gross revenue. |
|
Available |
Inventory still open for sale, comps, or reissue. This excludes seats held in reservation, invoice, payment plan, or other restricted states. In Reserved Seating, availability reflects both pool-wide and per-type ticket limits. |
|
Lift |
A fee or revenue share (flat or percentage) deducted from the event’s gross sales. Lifts are shown as separate line items when included and are used to calculate net share or promoter splits. |
|
Sold |
The total number of valid tickets sold after subtracting reissues, cancels, refunds, and comps. This is the net quantity actually generating revenue. |
|
Gross |
The net dollar amount of revenue generated from Sold tickets. It excludes revenue from reissued, canceled, refunded, or comped tickets and does not include lifts unless configured to show them. Formula: Sold Ă— Price. |