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Understanding the Detailed Audit Report

In this Article:

Access the Detailed Audit Report

Filter the Detailed Report

Understand the Detailed Audit Report- Columns

 

đź”’ If you do not see the Detailed Audit Report in your Tixr Studio account, please reach out to your Tixr Support Team to have it enabled.

Access the Detailed Audit Report

  • Navigate to the Analytics heading on the left sidebar
  • Select Audit 
  • Choose the Summary tab for an overview of the included ticket types or the Detailed tab to view the full report 

Filter the Detailed Audit Report 

Filter the Detailed Audit Report to include only the information you need 

Note: Only one event can be displayed on the Detailed Audit Report at a time 

  • Click the filter icon  in the upper right corner 
  • Filter your report data by Category, Payment Methods, or Lifts.  
    • If Include Lifts is selected, the lift amount will be broken out into a separate line item on the Detailed Audit Report. The ticket price will then display as the total ticket price minus the lift value.
      • Example: A VIP ticket built at $150 with a $50 lift applied 
        Include Lifts selected: The VIP ticket will appear on the audit with a value of $100 with a separate line item for the $50 lift at the bottom of the report 
        Lifts not included: The VIP ticket will appear on the audit with a value of $150  
  • Click Apply to view your updated report


The Detailed Audit Report can be downloaded as either a CSV or PDF by clicking the download button  in the upper right

 

🚨 The Detailed Audit Report is intended to be a snapshot of the ticket types and prices exactly as they are at the time the report is pulled.

If you change ticket prices after inventory has been sold (instead of creating a new ticket type) your report will not display accurately.

Understand the Detailed Audit Report - Columns 

    • Pool - the total number of tickets in a shared inventory pool for a single event. 
    • Type - the sale method of the ticket. Sales types can be attributed to ONLINE, DOOR, ADD-ON, or PRIVATE. 
    • Tier Name - the combination of name and price by inventory date and rules.  Ex: 100 “General Admission” tickets can have a tier assigned called “Tier 1” in which 25 tickets are assigned and another “Tier 2” in which 75 tickets are assigned. 
    • Price - the price of a ticket at any given tier. GROSS sales = PRICE x SOLD tickets
    • Capacity - the maximum quantity of tickets that are available to be issued within a given pool. CAPACITY will equal the number of tickets sold plus the number of tickets available. 
    • Kills - seats, tables, and booths that have been removed from the inventory count. Tickets that are killed are no longer purchasable. Killed seats will not be counted in “Available” or “Sold” amounts in the Detailed Audit Report.
    • Holds - unbooked seats that have been purposely held back from sellable inventory. 
      HOLDS will not be included in the AVAILABLE count in the Detailed Audit Report.
    • Reservations - seats which are booked seats which are privately held from inventory.
      RESERVATIONS will not be included in the AVAILABLE count of the Clean Audit Report. 
    • Comps - the quantity of tickets that a 100% discount (free) has been applied to via the internal tickets tool. 
      COMPS are not included in the SOLD total of the Clean Audit Report.
    • Reissues - the quantity of tickets that has been resent as barcodes. Reissued tickets are deducted from the quantity of sold tickets calculated. Ex: If a POOL has 100 tickets in inventory and 95 were sold, but 5 were reissued, then sales would reflect a quantity of 90. REISSUES are not included in the SOLD total of the Clean Audit Report. 
    • Canceled - the quantity of tickets that were sold but dubbed as void. CANCELED tickets will be deducted from the quantity of sold tickets.  CANCELED tickets are not included in the SOLD total of the Clean Audit Report.
    • Available - the quantity of tickets remaining in inventory that can be added to a cart, comped, or reissued. AVAILABLE does not include tickets that are in escrow. When a max ticket limit is set for a pool, then the AVAILABLE of that ticket does not exceed that of the AVAILABLE of the pool itself. Ex: If a POOL has 100 tickets, and 95 are sold and the door (ticket TYPE)  has a limit of 20 and 10 door tickets are sold, then the AVAILABLE  of the pool and the door ticket is 5 (even though there's a limit of 20 and 10 were sold).
    • Lift - a label that can be applied to the Clean Audit Report which allows the user to track revenue owed for a relative event. Lifts are applied as a percentage of an event’s revenue or a flat fee. Lifts are calculated from the gross of the event’s ticket sales. The lift total will be deducted from the gross of the relative event. Average ticket price can be calculated with or without lifts.
      Ex: If a 10% lift was attributed to an EVENT and the EVENT has $5000 gross sales, the user will see a lift value of $500 displayed in the Clean Audit Report for the relative EVENT. 
    • Sold - the net quantity of tickets that have been purchased which does not include any tickets that have been reissued, canceled, refunded, or comped. SOLD in the Clean Audit Report means “net sold”.
      Example: If there are 2 reissues, 2 cancels, 2 refunds, and 2 comps and 50 net sold, then the total sold is 58. 
    • Gross - the net revenue of tickets SOLD as GROSS will not include any tickets that have been reissued, canceled, refunded, or comped. This definition of GROSS is only specific to the Clean Audit Report.
      GROSS = PRICE x SOLD