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Full Required Assets and Information List

This comprehensive list includes all assets and information needed to build your group and event in Studio.

Group Page Required Assets

  • Group Name: All events will fall under your Group. This can be your company, venue, tour name, etc.
  • Domain Name: This will appear in your Tixr URL i.e.: http://NAME.tixr.com. We suggest making this as short as possible. 

Note that you cannot reset your domain name.

  • Description: The “About” section for your Group on Tixr.
    • Group Logo:  300 x 300 (pixels)
    • Group Page Hero Logo: 350 x 350 (pixels)
    • Group Background Image:  1440 x 600 (pixels)

All images must be under 1 MB.

 

Event Page Required Assets

  • Event Title
  • Event Date(s)
  • Event Start Time + End Time
  • Event Description: SEO-optimized description of your event. The character limit for this section is 10,000 characters.
  • Artists: Tagged artists to appear on your event page and signal to our syndication partners (e.g. Songkick, Bandsintown) to list your event and increase your reach.
  • Legal: Terms and conditions of sale/ purchase policy for your event. It is crucial to include specific language on your refund, exchange, and transfer policy. Include any other special instructions or information here.
  • Confirmation (optional): Custom content to appear in the confirmation email and/or confirmation page at checkout.
  • Venue: Name and address of the event venue(s).
  • Reserved Seating (if applicable): If your event or venue is using Arena, Tixr's Reserved Seating solution, please make sure to send your seating manifest and any reference images to clientsupport@tixr.com. Your success rep will use this to build your default seating charts into your group for training.
  • Contact: Support email and phone number for the event. This can also default to Tixr’s Fan Support contact information.
  • Support Policies: Refunds? Exchanges? Name changes? Other?
  • Event Details
    • Event Category (ie: Music Event, Festival, Social Event)
    • Maximum number of tickets allowed per order
    • Event Age Limit
  • Tickets
    • Name (i.e.: VIP All Access Pass)
    • Sale type (Online, Door, Add-On)
    • Ticket Category (GA, VIP, Camping, etc.)
    • Sale start date and time- Sale end date and time
    • Inventory Qty or Pool
    • Base Price (price before taxes and Tixr fees)
    • Additional Tax
    • Delivery Option (electronic, shipping, or will call)
    • Ticket Details (“more information” for each ticket)
    • Ticket Limit (max number of this ticket type per order)
    • Entry time (if different from event start time)
  • Rewards: (For each reward level)
    • Points Required
    • Message displayed on Rewards page
    • Fulfillment (client or Tixr)
      • If fulfilled by Tixr:
        • Ticket or Order Discount?
        • % Discount
        • Max Reward Value (optional)
  • Payment Plan (if applicable)
    • Required or Optional
    • Last day to begin payment plan
    • Full balance due date
    • Down payment % (10-60% in increments of 5)
    • Minimum order total to trigger payment plan
  • Collections (if applicable)
    • Collection Name
    • Short Summary (one line)
    • Collection Description
    • Collection Image- 324 x 170 (pixels)
  • Waitlist (if applicable)
    • Enable Waitlist for all ticket types?
    • Same ticket delivery method (ie: electronic, shipping, will call)?
    • Maximum number of Waitlist orders (limit not necessary)
    • Default number of days before event that Waitlist will expire (usually set to 2 days before start of event
  • Design - Event Page: The following images will appear on your Event page (http://NAME.tixr.com) and confirmation page/email. View examples and learn more about page designs.
    • Event Flyer:  550 x 770 (pixels)
      Shown on Web page when in Flyer View. Also appears on the Ticket and Confirmation.
    • Mobile Flyer: 640 x 359 (pixels)
      Shown on mobile page when in Flyer View. 
    • Desktop Background Image:  1600 x 1000 (pixels)
      Background image on Webpage when viewed from a desktop
    • Mobile Background Image:    640 x 720 (pixels)
      Background image on Webpage when viewed from mobile
    • Event Logo: Transparent PNG Logo 400 x 200 (pixels)
      Appears in various locations on the webpage depending on your layout view
    • Media Gallery:  4+ high-resolution 600 x 600 images to showcase event
      Appear below your description on the webpage

All images must be under 1MB.

  • Design - Tickets (optional): The following images will appear on your online TICKET picker 
    • Ticket Picker Thumbnail:  165 x 100 (pixels)       
    • More Info Background Image: 1600 x 1000 (pixels) ((per ticket type))
    • More Info Sale Gallery: 300 x 300 (pixels)

All images must be under 1MB.

 

Virtual Event Required Assets


  • Production Software (OBS, Livestream Studio, Stream Yard, etc.)
  • Media Provider (Livestream, Vimeo, Youtube, etc.)
  • Media URL: This is the link to your video and can be found on your Media Provider page. I.e if you press "share" on your Vimeo video
  • Media ID (optional): It can assist in data tracking
  • Media Availability Date: Date and time your video will be available to begin viewing
  • Media Expiration Date: Date and time your video will no longer be available to begin viewing
  • Media Thumbnail (virtual events ONLY): 640 x 359 pixels (per media ticket type)