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How To Access and Use Contactless Tickets

Learn how to use Tixr's contactless tickets - a secure, paperless way to enter events by adding your ticket to your device's digital wallet.

Tixr's contactless tickets use NFC (Near-Field Communication) technology. Add your ticket to your device's native wallet (Apple Wallet for iOS or Google Wallet for Android) to enjoy secure and fast entry.

To ensure a smooth entry, add your ticket to your device's wallet before arriving at the event. This one-time setup allows you to quickly enter when you arrive.

 

Check Your Ticket Delivery Method

Before proceeding, verify that your ticket is contactless by checking your order confirmation email or order details. 


Adding Your Contactless Ticket to Your Wallet

Tickets with a contactless delivery method must be added to your device's wallet in order to enter the event.

  • Log in to your Tixr account on your mobile device using the Tixr app or tixr.com
  • Go to your Tixr Wallet to view your available tickets
  • Tap Add to Apple Wallet or Add to Google Wallet
  • If you have multiple tickets, you must add each one individually
  • Follow the on-screen instructions to finish the add process

Once your ticket is added to your native wallet, you'll receive push notifications for any important event updates or changes.

 

How to Use Your Contactless Ticket at the Event

  • On the day of the event, your ticket will appear automatically on your lock screen if location services are turned on and you are near the entrance to the event.
  • If it doesn't appear, open your device wallet app manually and locate your ticket.
  • Hold your device near the NFC reader
  • Staff will waive you through to enter once your ticket is validated

Make sure your device is charged before arriving—your ticket cannot be scanned if your phone is off or dead

 

 

FAQs

  • Do I need WiFi at the event to access my ticket?
    No- as long as you've added your contactless ticket to your native device wallet in advance, you can scan your ticket at the event without WiFi.
  • Do I have to add my contactless tickets to my device wallet?
    Yes, adding tickets to your native device wallet is required—it's the only way to scan them for entry at the event.
  • Can I add my tickets to my wallet if I don't have the Tixr app installed? 
    Yes, you can add contactless tickets to your native wallet through the mobile web browser by logging into your account on tixr.com.
  • What if my phone dies or I forget it at home? 
    Make sure your device is powered on and has enough battery life to display your ticket at the venue. You will not be able to access your ticket without a device.
  • Can I screenshot my ticket instead of adding it to my wallet? 
    No, contactless tickets must be added to your native device wallet (Apple Wallet or Google Wallet). This is required and is the only way to scan them for entry at the event.
  • How can I tell if my ticket was successfully added to my wallet? 
    After adding your ticket to your native wallet, you can open the wallet to verify it was added successfully. You'll also receive push notifications about any important event updates or changes.
  • How early before the event should I add my tickets to my wallet? 
    We strongly recommend adding your contactless ticket to your wallet at least 24 hours before the event. You'll need an active WiFi or cellular data connection to complete this process, and it's required for entry.