Contacting the Event Organizer

The event organizer makes all event-related decisions and sets all of its policies, rules and regulations, ticket prices, etc. Learn about how to find contact information for the event organizer and what information they can typically provide.

In this Article: 

Who is the Event Organizer?

How Can I Contact the Event Organizer?

What Information or Assistance Can the Event Organizer Provide?

 

đź’ˇ Who is the Event Organizer?

The event organizer is the party responsible for putting on or coordinating the event. Because they own and operate the event, the event organizer makes all event-related decisions and sets all of its policies, rules and regulations, ticket prices, etc.

 

How Can I Contact the Event Organizer?

  • Check the Tixr Event Page

    • Sometimes the event organizer includes their contact information directly on the event purchase page! When present, it is visible by the “Contact” heading at the very bottom.
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  • Check the Event’s Website and Social Media

    • If the purchase page doesn’t include the event organizer’s contact information, it can most likely be found on the event’s website, in their FAQs, or through their social media.

What Information or Assistance Can the Event Organizer Provide?

The event organizer is the best source for any information relating to the event itself! They are the ones who can best assist with any of the following:

  • Event Operations Questions

    • Do you need information about location or venue layout, door/start times, VIP package perks, Meet and Greet packages and processes, ADA accommodations, lost and found, volunteering, and more similar subjects? 
      The event organizer is the best source of information for anything event-related. If you have a question about the event itself or a concern about something that happened at the event or the event’s safety, they’re the party you want to contact for assistance.
  • Event Policy Questions

    • Do you have questions about refund/exchange policies, transfer and name change policies, upgrades, and more?
      The event organizer sets these policies and can answer your questions/address your concerns most effectively.
  • Event Rules and Regulations Questions

    • Do you need clarification on the event dress code, what you can bring with you, what is needed at the door for entry, and what is welcomed or discouraged behavior at the event? 
      The event organizer is the party most familiar with the rules for both the event and venue, and will be happy to answer your questions!
  • Ticket Delivery Method Questions

    • Do you need shipped tickets sent to will call? Do you have general questions or concerns about your ticket delivery method? 
      The event organizer sets the ticket delivery method and is responsible for the delivery of shipped, will call, and “no delivery” tickets. If you need tracking information, help with an order being held at will call, or want to know how your tickets that are listed as “no delivery” in your account will be sent to you, they are will be able to help!
  • Ticket Pricing and Fee Questions

    • Do you have questions about fees, available ticket types, or general pricing? 
      The ticket types available are curated by the event organizer, along with prices and fees. You can reach out to them for any questions about what tickets or packages will be made available and when, or about how the event’s prices and fees are determined.