Learn through step-by-step guides how to access and renew season tickets, and find answers to common related questions.
In this Article:About Season Tickets
Purchasing and Viewing Season Tickets
Renewing Season Tickets
FAQs
About Season Tickets
Season tickets allow you to purchase a package or bundle for a series of events. They are typically offered for sports or venues that provide packages, such as symphonies and theatre.
🌟 NOTE: The availability of season tickets is determined by the event organizer, so they may not be available for all related events.
Purchasing and Viewing Season Tickets
Purchasing a season ticket works just like buying a regular ticket. Select the package and seats you want, then proceed to checkout as usual! However, additional tickets and add-ons cannot be purchased together with season tickets and will need to be processed as a separate transaction.
➡️ To view your tickets:
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Log into your Tixr account, click on the menu with your initials in the top right corner of the webpage, and select “Wallet.”
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Here, you’ll see a separate event card for each of the events included in your season package, with a "season pass" label in the top left corner of the card.
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Click the desired event card and you'll be taken to a page where you can view, edit, and transfer your tickets.
⚠️ NOTE: Each event gets its own unique QR code. Because of this, your season ticket package as a whole will not be visible in this part of your account, only the individual events will be.
➡️ To view your season ticket package receipt:
- Log into your Tixr account, click on the menu with your initials in the top right corner of the webpage, and select “My Account.”
- Here, you’ll see a list of orders including your both season ticket package and the individual events. You can click on the package order to view and print your receipt.
Renewing Season Tickets
⚠️ IMPORTANT: Renewal offers for season tickets come with an expiration date set by the event organizer. After this date, your reserved tickets will no longer be held, and prices may change. To ensure you secure your offer and maintain your package, please refer to the date in your renewal email and complete your purchase on time.
🌟 TIP: We recommend adding **no-reply@tixr.com* to your contact list to avoid your purchase link going to your spam/junk folder.*
➡️ To renew your season tickets:
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Open your renewal email and click "Buy Now." Your reserved tickets will be automatically added to your cart, and you'll be taken directly to checkout.
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To complete your purchase, you’ll need to create or log into your Tixr account. Don't worry if you used, or want to use, a different email for your Tixr account than the one you received the purchase link through—it will still work!
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Once you’ve completed your order, you’ll receive a confirmation email with the order details.
⚠️ NOTE: The email you receive is not your actual ticket. Your tickets will need to be accessed through your Tixr account, as outlined above.
FAQs
Does purchasing a season ticket guarantee the same seat for every event?
When you purchase a season ticket package, the seat you choose will be reserved for you at every individual event.
Can I change my season ticket package?
If you need to make any changes to your selected seats or would like to add or remove tickets, you can reach out to the event organizer for assistance.
Can I transfer my season tickets package?
While season ticket packages are non-transferable, you have the flexibility to transfer individual tickets for the events included in your package.
⚠️ NOTE: Not all events allow ticket transfers. The ability to transfer a ticket is determined by the event director and is not guaranteed.
What happens if one of the events gets canceled?
If an event gets canceled, the organizer will contact you with refund options and next steps. You can learn more about event cancellations HERE.