How do I find my livestream video in Tixr Play?

Livestreams and videos on demand are accessible through Tixr. You can access the content by logging in at www.tixr.com, opening your confirmation email or by heading to the event page. You can find step by step instructions here.


What can I expect if I arrive before the steam is LIVE?

The live stream will have a countdown timer to the LIVE broadcast.  If the countdown reaches zero and you don’t transition into the LIVE stream right away then a simple page refresh should do the trick.  If you still don’t transition to the LIVE stream it could be that the event creator/producer has not started the live feed yet.


What can I expect after the stream is LIVE?

The live stream will begin when the event creator/producer clicks play on their end. 


Why is there no sound?

If there is no sound for your livestream please follow the instructions here.


How do I watch it in full-screen?

You can watch your livestream in full screen by following the steps here.


Why is my availability date in the past but the video player says off-air?

This is because the availability date indicates that the event is within the timeframe in which the creator/producer of the event set for it to start and end. The stream does not start until the event creator/producer manually pushes play. You can find more information on this here


Why am I asked to enable location services in my mobile device?

Some broadcasters can choose to restrict which locations from which their events may be viewed. You may be prompted to share your location if this is the case, you can read more here.


Can I watch the livestream using a ROKU device?

For instructions on how to set up your livestream with a ROKU device please utilize the vimeo instructions here.