How to get the best experience for your stream!


Apple TV:


1. Download the Tixr Play app on your Apple TV.

2. Open the Tixr Play app.

3. Click "Sign in with activation code" on the Tixr Play app on your Apple TV.

4. Go to tixr.com/activate on your mobile device or desktop browser.

TIP: Make sure you are logged in to your Tixr account in order to enter in your activation code. If you are not logged in, tixr.com/activate will prompt you to do so.

5. Enter the 6 character code displayed on your tv screen in the Tixr Play app into the input box on tixr.com/activate

6. Click the "Activate" button.

7. Your Tixr Play app should activate within 15 seconds. 


Tips:

-Clicking on your "My Media" button in the upper left of the Tixr Play app will refresh your page.

-1 Apple TV account can be activated per Tixr account at a time.


Apple Airplay Mirroring:

Apple Airplay:

Support Article - https://support.apple.com/en-us/HT204289


Airplay is supported by selecting the AirPlay icon on video player while on mobile. If on desktop you will need to select the Airplay icon that appears on the top bar of your computer.


First, be sure your Apple TV and iOS device are connected to the same WiFi network.


Once you are logged into your Tixr Account, navigate to the event you want to watch. You can do this by tapping the navigation menu icon in the upper-right corner, and select 'My Media'.


When you navigate to the event and see the stream playing back, tap the player and you will see the AirPlay logo in the upper right corner.


Tap the logo and your Apple TV will appear as an option in the menu that pops up.


Select your Apple TV, and the stream will send to your TV in seconds.


Please note the quality of the stream is dependent on what bitrate the producer is sending it and the speed of your Wi-Fi connection.


Not all livestreams and videos are compatible and must be explicitly stated on the event page so for them to be available on those platforms.


ROKU

1. Click this link on your desktop or mobile device: https://my.roku.com/account/add?channel=RZ55DV

2. Log into your Roku account

3. Click “add channel”
4. Click “OK” to the warning message pop-up

5. Click “Yes, add channel” to the “Add Tixr Play to your Roku account?” pop-up

6. Locate the Tixr Play app on your Roku TV screen

7. Visit tixr.com/activate and log in to your Tixr account

8. Enter the device code shown on your TV

9. Click Activate


ROKU Support Article 


Not all livestreams and videos are compatible and must be explicitly stated on the event page so for them to be available on those platforms.


Chromecast


Support Article - https://support.google.com/chromecast/answer/3228332?hl=en-GB&ref_topic=4602553


First, be sure your Chromecast device and your computer are connected to the same WiFi network.


Open Chrome browser and logged into your Tixr Account, navigate to the event you want to watch. You can do this by tapping the navigation menu icon in the upper-right corner, and select 'My Media'.


When you navigate to the event and see the stream playing back, at the top right corner of your browser click on More > Cast or the Cast icon.


Select the Chromecast device where you want to watch the content.


Please note the quality of the stream is dependent on what bitrate the producer is sending it and the speed of your Wi-Fi connection.


A workaround for using Chrome can be found here.


Privacy Settings

You may need to enable flash player for your browser in order for your video to play. You can do this in your browser’s privacy settings.  


Enable flash player for Chrome

Enable flash player for Safari

Enable flash player for Firefox 

Additional Firefox troubleshooting


Browser Requirements

To watch an event on Livestream, please ensure you have the following:


System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher

Supported desktop browsers:

Google Chrome 45+

Mozilla Firefox 49+

Safari 10+

Microsoft Edge 15+

Supported mobile browsers: Chrome 45+, Safari 10+ (iOS)

Internet Connection: 5-10mbps download speed is recommended. Check your connection at www.speedtest.net.


Please be advised that browsers on Smart TV's are not supported at this time.


Due to the deprecation of Flash, playback support for Internet Explorer 11 ended on June 16, 2020. All versions of Internet Explorer are no longer supported; see Microsoft's statement regarding Internet Explorer support. 


If you are using a firewall service (e.g. a corporate or school network) and/or have restricted domains, see here for recommendations for configuring your browser.


Internet Connection Requirements

We recommend viewing Livestream from a wired connection with a download speed of at least 1Mbps. If the event producer is sending the stream at a higher bitrate, you will need a faster connection.


To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on Wi-Fi and mobile internet), so running multiple tests is recommended.


As a general rule, your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to watch.


Network Requirements 

If you have viewers watching from a network that has a firewall service in place, such as a school or a corporation, they may need to whitelist a few domains in order for them to watch your live event.


The domains their network administrator should whitelist are:

cdn.livestream.com

api.new.livestream.com

playback2.akamaized.net/*

playback.akamaized.net/*

livestream-f.akamaihd.net/*

secure-playlist.livestream.com/*


Devices not currently supported:

Amazon Firestick

XBox

Smart TV

WEb 

Hulu

Amazon Silk Browser

Apple TV APP


For step by step instructions on how to access your media please utilize our support article here.

For frequently asked questions please utilize our support article here.

For troubleshooting questions please utilize our support article here.