How to get the best experience for your stream!


Desktop Browser

The recommended browsers for desktop devices are Chrome, Safari and Firefox.


Mobile Device

The recommended browsers for mobile devices are Chrome and Safari.


Device Recommendations

We recommend using a Desktop or Mobile device for the best streaming experience.


Airplay/Mirroring

Airplay is supported by selecting the AirPlay icon on video player while on mobile. If on desktop you will need to select the Airplay icon that appears on the top bar of your computer.


 Livestream tvOS App:

The Livestream app for Apple TV is available for download from the App Store on Apple TV 4th generation and higher.


Once you install the app, there is no need to log in. You will find all featured content and categorized content immediately on the main screen. Use the Apple TV remote to navigate the app.


If you are looking for a specific event, there is a search function in the upper-right corner of the main screen.


Selecting any live event will open a live preview. Click the Watch button to watch the event in full screen. You can also watch any events that are available on demand.


Please note that any events that are password protect or privatized in any way will not appear in the Livestream tvOS app.


Apple Airplay:

We also offer a workaround for viewing with Apple TV via Apple AirPlay. Apple provides information here on which generations of iOS and Apple TV devices support this feature.


First, be sure your Apple TV and iOS device are connected to the same WiFi network.


Launch the Livestream app on your iOS device and log in to your Livestream account.


If you do not have an account, select Continue with Email, then Sign up to create an account.

         

Once you are logged in, navigate to the event you want to watch. You can do this by tapping the navigation menu icon in the upper-right corner, and select Search, Home, Following, or Popular.


When you navigate to the event and see the stream playing back, tap the player and you will see the AirPlay logo in the upper right corner.


Tap the logo and your Apple TV will appear as an option in the menu that pops up.


Select your Apple TV, and the stream will send to your TV in seconds.


Please note the quality of the stream is dependent on what bitrate the producer is sending it and the speed of your Wi-Fi connection.


Chromecast

Chromecast is not supported outside the Livestream App, therefore is not available for Tixr Play. We recommend using Airplay or device mirroring as an alternative. A workaround for using Chrome can be found here.


Privacy Settings

You may need to enable flash player for your browser in order for your video to play. You can do this in your browser’s privacy settings.  


Enable flash player for Chrome

Enable flash player for Safari

Enable flash player for Firefox 

Additional Firefox troubleshooting


Browser Requirements

To watch an event on Livestream, please ensure you have the following:


System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher

Supported desktop browsers:

Google Chrome 45+

Mozilla Firefox 49+

Safari 10+

Microsoft Edge 15+

Supported mobile browsers: Chrome 45+, Safari 10+ (iOS)

Internet Connection: 5-10mbps download speed is recommended. Check your connection at www.speedtest.net.


Please be advised that browsers on Smart TV's are not supported at this time.


Due to the deprecation of Flash, playback support for Internet Explorer 11 ended on June 16, 2020. All versions of Internet Explorer are no longer supported; see Microsoft's statement regarding Internet Explorer support. 


If you are using a firewall service (e.g. a corporate or school network) and/or have restricted domains, see here for recommendations for configuring your browser.


Internet Connection Requirements

We recommend viewing Livestream from a wired connection with a download speed of at least 1Mbps. If the event producer is sending the stream at a higher bitrate, you will need a faster connection.


To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on Wi-Fi and mobile internet), so running multiple tests is recommended.


As a general rule, your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to watch.


Network Requirements 

If you have viewers watching from a network that has a firewall service in place, such as a school or a corporation, they may need to whitelist a few domains in order for them to watch your live event.


The domains their network administrator should whitelist are:

cdn.livestream.com

api.new.livestream.com

playback2.akamaized.net/*

playback.akamaized.net/*

livestream-f.akamaihd.net/*

secure-playlist.livestream.com/*



For step by step instructions on how to access your media please utilize our support article here.

For frequently asked questions please utilize our support article here.

For troubleshooting questions please utilize our support article here.