Refunds can only be issued back to the card that the order was purchased under. Typically the bank is liable to refund you the money into another bank account or via check. Such transactions are flagged to the corresponding bank operators who will confirm with you once the funds have hit the bank and refund you the amount manually. Even if you no longer have the card you used, the funds are issued back to the issuing bank.
Please allow up to 7 business days for the funds to appear in your account. If you cannot locate them after 7 business days you can contact a member of our support team who will be able to provide a reference number that your bank can use to locate the funds.