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Ticket Buyers

Can I refund or exchange my ticket?
As the ticketing platform and not the actual ticket seller, Tixr cannot provide refunds or exchanges without the event organizer's approval.  Please...
Fri, 14 Jun, 2019 at 12:58 PM
I accidentally sent my ticket to the wrong email address. What should I do?
If you sent your tickets to the wrong email address please contact our Support team with the information below by filling out a form here and they can resen...
Tue, 20 Aug, 2019 at 3:28 PM
I logged into my account on Tixr, but don’t see my ticket there. Where are my tickets?
If you cannot locate your tickets the first thing to do is check your email order confirmation. If you are receiving your tickets electronically they are us...
Tue, 13 Aug, 2019 at 11:47 AM
How do I process a payment while on a payment plan?
Once you have updated your credit card information Tixr will attempt to process your payment 5 days after the initial installment was due . If that payment ...
Wed, 28 Aug, 2019 at 2:25 PM
Why did you charge me twice? I see a duplicate charge from Tixr on my credit card statement.
A duplicate or "extra" charge may appear as 'Processing' on your credit card statement in instances when an error occurs during checkout...
Fri, 2 Aug, 2019 at 1:21 PM
When I go to my print my tickets why are they not there?
If you do not see Print tickets on the event card when you log into your Tixr profile, the ticket is most likely a different type of ticket delivery.  ...
Tue, 6 Aug, 2019 at 5:49 PM
Where can I print my tickets?
Always check your email confirmation to see how your tickets will be delivered. If you never received your email confirmation then please follow the steps b...
Tue, 13 Aug, 2019 at 11:52 AM
Where can I find my shipping address?
Your shipping address can be found in your confirmation email that you received after purchasing your tickets. Make sure to check your spam/junk folder in t...
Tue, 13 Aug, 2019 at 11:53 AM
Do I need to print out my ticket or can I open it up on a smartphone?
If your tickets are electronic there are 3 ways you can present your ticket at the event: printed, opened in an email on a mobile device, or opened in the T...
Fri, 2 Aug, 2019 at 1:39 PM
Where can I find my personalized reward link?
You will have your own personal link for each event that is currently using our rewards program. You can find your link in the following places:   1. Log i...
Tue, 13 Aug, 2019 at 11:56 AM