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Ticket Buyers

Why can't I search for events on Tixr?
The search functionality is a new feature we will implement in 2020. We do apologize for the inconvenience of not being able to search directly on Tixr....
Fri, 2 Aug, 2019 at 1:42 PM
How do I manage my waitlist order?
To manage your Waitlist orders please follow the steps below: 1. Log-In to your Tixr Account at tixr.com 2. Hover over your user menu with your initial...
Fri, 2 Aug, 2019 at 1:42 PM
I don't want to pick up my ticket at will call. Can I get it mailed or sent electronically?
The method that you receive your ticket is entirely up to the event organizer. If will call was the only option available when you checked out, then it is m...
Fri, 2 Aug, 2019 at 1:43 PM
How do I find how many rewards points I have?
To locate the number of rewards points you have please follow the steps below: 1. Log into your Tixr account at Tixr.com 2. Hover over your user menu t...
Fri, 2 Aug, 2019 at 1:43 PM
Can I change the name on my will call ticket?
Please refer to the Terms and Conditions on the event page. If no policy is specified on ticket transfers, please fill out a form here. If the policy st...
Fri, 2 Aug, 2019 at 1:43 PM
How do I view my payment plan schedule?
To manage your payment plan please follow the steps below: 1. Log In to your Tixr Account 2. Hover over your user menu with your initials displayed in ...
Fri, 2 Aug, 2019 at 1:44 PM
I need to speak with someone from Tixr.
Sure, we'd love to connect you with someone from our customer service team!  Please log a ticket at support.tixr.com and we'll get back to you ...
Fri, 2 Aug, 2019 at 1:45 PM
Why is my promo code not working?
If you receive an error code that states "We're sorry, the promotional code entered is not valid" please double check that you have the corre...
Fri, 2 Aug, 2019 at 1:46 PM
How do I change the name on my ticket?
If the event you have purchased tickets to allows fans to change names on tickets, it is done through your Tixr account. Please follow the instructions belo...
Fri, 2 Aug, 2019 at 1:47 PM
How do I print a receipt?
You can print a receipt for any of your orders by logging into your Tixr account and following the steps below:   1. Log into your Tixr account at Tixr.com...
Fri, 2 Aug, 2019 at 1:48 PM