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Ticket Buyers

How do I update my credit card information while I'm on a payment plan?
*Please note that setting the new credit card as the default will not update the credit card associated with your payment plan. You must follow these step b...
Wed, Apr 15, 2020 at 11:45 AM
How do I delete a payment method from my account?
If you ever need to delete a payment method from your Tixr account please follow the steps below:   1. Log into your Tixr account. 2. Hover over your use...
Tue, Apr 14, 2020 at 1:08 PM
How do I update the email address associated with my Tixr account?
To change the email address associated with your Tixr account, please follow the  steps below: 1. Log in to your account at 2. Hover over y...
Fri, Aug 2, 2019 at 1:51 PM
Why am I receiving the error "user already exists"?
If you already have an account with Tixr and are receiving an error message that states "User Already Exists" you will need to make sure that you ...
Tue, Aug 6, 2019 at 5:56 PM
How do I use my access code?
To unlock a sale using an access code please follow the steps below: 1. Copy your access code directly from the email you received it from. 2. Click the bl...
Fri, Aug 2, 2019 at 1:52 PM
How do I apply a promo code to my order?
When applying promo codes to an order , the code must be entered in the field labeled "Enter promo code", under the ticket price, during checkout....
Fri, Aug 2, 2019 at 1:53 PM
Can I resell tickets purchased off of Tixr?
Tixr does not support any 3rd party reselling and we do not offer any support for the reselling of tickets to others.
Fri, Aug 2, 2019 at 1:53 PM
Why is my account flagged?
Tixr uses multiple services to prevent fraudulent transactions. We know this is unfortunate, but those who commit fraudulent transactions have made things m...
Thu, Sep 19, 2019 at 11:12 AM
Do you accept PayPal?
Not every event on Tixr gives you the option to pay with PayPal. If the event you are purchasing tickets to allows PayPal you can find it on the check out s...
Tue, Sep 24, 2019 at 3:09 PM
How do I select the payment plan option?
Not every event will have the payment plan option available. But if it does you can find it by adding the desired tickets to cart from the event page and cl...
Tue, Sep 24, 2019 at 3:45 PM