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Ticket Buyers

How do I delete a payment method from my account?
If you ever need to delete a payment method from your Tixr account please follow the steps below:   1. Log into your Tixr account. 2. Hover over your use...
Tue, Apr 14, 2020 at 1:08 PM
How do I update the email address associated with my Tixr account?
To change the email address associated with your Tixr account, please follow the  steps below: 1. Log in to your account at 2. Hover over y...
Fri, Aug 2, 2019 at 1:51 PM
Why am I receiving the error "user already exists"?
If you already have an account with Tixr and are receiving an error message that states "User Already Exists" you will need to make sure that you ...
Tue, Aug 6, 2019 at 5:56 PM
How do I use my access code?
To unlock a sale using an access code please follow the steps below: 1. Copy your access code directly from the email you received it from. 2. Click the bl...
Fri, Aug 2, 2019 at 1:52 PM
How do I apply a promo code to my order?
When applying promo codes to an order , the code must be entered in the field labeled "Enter promo code", under the ticket price, during checkout....
Fri, Aug 2, 2019 at 1:53 PM
Can I resell tickets purchased off of Tixr?
Tixr does not support any 3rd party reselling and we do not offer any support for the reselling of tickets to others.
Fri, Aug 2, 2019 at 1:53 PM
Why is my account flagged?
Tixr uses multiple services to prevent fraudulent transactions. We know this is unfortunate, but those who commit fraudulent transactions have made things m...
Thu, Sep 19, 2019 at 11:12 AM
How do I select the payment plan option?
Not every event will have the payment plan option available. But if it does you can find it by adding the desired tickets to cart from the event page and cl...
Tue, Sep 24, 2019 at 3:45 PM
How do I reset my password?
To reset your password for your Tixr account please go to the Log in page in the upper right hand corner of From there you will find the Forgot pa...
Wed, Sep 25, 2019 at 3:57 PM
How do I pay off the remaining balance on my payment plan?
Once enrolled in a payment plan, the order must follow the payment plan schedule and cannot be paid in full at one time. The card on file, however, can be u...
Wed, Sep 25, 2019 at 4:59 PM