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Ticket Buyers

Why do I keep receiving the error message "There was a problem processing your credit card, please double check your data and try again"?
You are receiving a generic "processor decline" which means your bank is unwilling to accept this transaction. To clarify, these declines are rece...
Wed, Oct 16, 2019 at 5:54 PM
How do I add my ticket to Apple Wallet?
To add your electronic ticket to Apple Wallet please follow the steps below: From the Tixr iOS App -  1. Log into your Tixr account  2. Once log...
Mon, Jun 6, 2022 at 11:45 AM
How do I cancel my payment plan?
You can actually cancel your payment plan directly through your Tixr account. Please note that once you do cancel your payment plan we will not be able to r...
Fri, Mar 20, 2020 at 3:56 PM
What are your hours of operation?
Our Support team is available Sunday-Saturday from 9AM - 6PM PST. 
Tue, Feb 18, 2020 at 3:47 PM
How do I update the payment method associated with my waitlist order?
To update the payment method associated with your waitlist order please follow the steps below. 1. Log into your Tixr Account at 2. Hover ove...
Mon, Dec 5, 2022 at 4:00 PM
When should I expect my refund to hit my account?
Please allow 5-7 business days for the funds to appear in your account. Please note that if you were on a payment plan, each installment will be refunded in...
Mon, Aug 23, 2021 at 2:06 PM
What are Tixr rewards?
Please utilize our rewards FAQ page here! If you have further questions do not hesitate to reach out to our support team directly.
Thu, Jul 16, 2020 at 10:47 AM
How to apply a promo code
When applying promo codes to an order, the code must be entered in the field labeled "Enter promo code", under the ticket price, during checkout. ...
Sun, Sep 6, 2020 at 6:07 PM
What if my refund went back to an expired or cancelled card?
Refunds can only be issued back to the card that the order was purchased under. Typically the bank is liable to refund you the money into another bank accou...
Thu, Oct 1, 2020 at 12:01 PM