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Ticket Buyers

How do I reset my password?
To reset your password for your Tixr account please go to the Log in page in the upper right hand corner of From there you will find the Forgot pa...
Wed, Sep 25, 2019 at 3:57 PM
How do I pay off the remaining balance on my payment plan?
Once enrolled in a payment plan, the order must follow the payment plan schedule and cannot be paid in full at one time. The card on file, however, can be u...
Wed, Sep 25, 2019 at 4:59 PM
Why do I keep receiving the error message "There was a problem processing your credit card, please double check your data and try again"?
You are receiving a generic "processor decline" which means your bank is unwilling to accept this transaction. To clarify, these declines are rece...
Wed, Oct 16, 2019 at 5:54 PM
How do I add my ticket to Apple Wallet?
To add your electronic ticket to Apple wallet please follow the steps below: 1. Log into your Tixr account from your mobile device either through the ap...
Thu, Nov 7, 2019 at 3:51 PM
How do I cancel my payment plan?
You can actually cancel your payment plan directly through your Tixr account. Please note that once you do cancel your payment plan we will not be able to r...
Fri, Mar 20, 2020 at 3:56 PM
What are your hours of operation?
Our Support team is available Sunday-Saturday from 9AM - 6PM PST. 
Tue, Feb 18, 2020 at 3:47 PM
How do I update the payment method associated with my waitlist order?
To update the payment method associated with your waitlist order please follow the steps below. 1. Log into your Tixr Account at 2. Hover ove...
Wed, Apr 15, 2020 at 12:37 PM
When should I expect my refund to hit my account?
Please allow 5-7 business days for the funds to appear in your account. Please note that if you were on a payment plan, each installment will be refunded in...
Mon, Aug 23, 2021 at 2:06 PM
What are Tixr rewards?
Please utilize our rewards FAQ page here! If you have further questions do not hesitate to reach out to our support team directly.
Thu, Jul 16, 2020 at 10:47 AM
How to apply a promo code
When applying promo codes to an order, the code must be entered in the field labeled "Enter promo code", under the ticket price, during checkout. ...
Sun, Sep 6, 2020 at 6:07 PM