Once enrolled in a payment plan, the order must follow the payment plan schedule and cannot be paid in full at one time. The card on file, however, can be u...

You are receiving a generic "processor decline" which means your bank is unwilling to accept this transaction. To clarify, these declines are rece...

To add your electronic ticket to Apple Wallet please follow the steps below: From the Tixr iOS App -  1. Log into your Tixr account  2. Once log...

You can actually cancel your payment plan directly through your Tixr account. Please note that once you do cancel your payment plan we will not be able to r...

Our Support team is available Sunday-Saturday from 9AM - 6PM PST. 

To update the payment method associated with your waitlist order please follow the steps below. 1. Log into your Tixr Account at Tixr.com. 2. Hover ove...

Please allow 5-7 business days for the funds to appear in your account. Please note that if you were on a payment plan, each installment will be refunded in...

Please utilize our rewards FAQ page here! If you have further questions do not hesitate to reach out to our support team directly.

When applying promo codes to an order, the code must be entered in the field labeled "Enter promo code", under the ticket price, during checkout. ...

Refunds can only be issued back to the card that the order was purchased under. Typically the bank is liable to refund you the money into another bank accou...