Fan Support is available 7 days a week from 7:30am PT - 6pm PT.
Tixr Fan Support will assist with the following inquiries:
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Tixr customer account support - update names/emails/passwords
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Purchasing help
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Update shipping addresses (sans custom forms)
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Resend tickets
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*Refund/exchange/cancel tickets (*if policies are provided prior to on sale)
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Reissue/Comp tickets (case by case basis)
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Create promo codes/private links (case by case basis)
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Process payment plans for past due orders
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Provide Acquirer reference numbers for refunded orders
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Assistance with error messages - card declines, login errors
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Rewards assistance (Fan Side)
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Waitlist assistance (Fan Side)
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Chargeback assistance
Tixr Fan Support DOES NOT assist with event-related inquiries such as:
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Provide event information or details that cannot be found on the event page
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Provide shipping information or details not pertaining to the update of shipping addresses
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Explain differences between ticket types/offers if not provided on the event page
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Provide ADA details regarding the event/venue
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Provide venue information if not listed on the event page
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Provide cancelation/event change details on behalf of the organizer before direct customer communication or public announcement
Tixr Fan Support monitors and responds using the following channels:
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Via email using support.tixr.com (preferred) or support@tixr.com
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Full assistance provided
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Via Facebook message via Tixr on Facebook
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Full assistance provided
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@Tixr on Twitter
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Fan will be directed to our support channel. No detailed assistance provided.
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Tixr Fan Support will not respond directly to the following channels:
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Facebook, Twitter, or Instagram comments
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Instagram DMs
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Phone
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No phone support available or phone number provided.
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If you have any questions regarding Tixr Fan Support or would like additional details regarding assistance please contact Tixr Fan Support or your CSM.
