Tixr Fan Support: Scope of Assistance

Fan Support is available 7 days a week from 7:30am PT -  6pm PT. 

Tixr Fan Support will assist with the following inquiries:

  • Tixr customer account support - update names/emails/passwords

  • Purchasing help

  • Update shipping addresses (sans custom forms)

  • Resend tickets

  • *Refund/exchange/cancel tickets (*if policies are provided prior to on sale)

  • Reissue/Comp tickets (case by case basis)

  • Create promo codes/private links (case by case basis)

  • Process payment plans for past due orders 

  • Provide Acquirer reference numbers for refunded orders

  • Assistance with error messages - card declines, login errors

  • Rewards assistance (Fan Side) 

  • Waitlist assistance (Fan Side) 

  • Chargeback assistance 

Tixr Fan Support DOES NOT assist with event-related inquiries such as:

  • Provide event information or details that cannot be found on the event page 

  • Provide shipping information or details not pertaining to the update of shipping addresses

  • Explain differences between ticket types/offers if not provided on the event page

  • Provide ADA details regarding the event/venue

  • Provide venue information if not listed on the event page

  • Provide cancelation/event change details on behalf of the organizer before direct customer communication or public announcement

Tixr Fan Support monitors and responds using the following channels: 

  • Via email using support.tixr.com (preferred) or support@tixr.com

    • Full assistance provided

  • Via Facebook message via Tixr on Facebook

    • Full assistance provided

  • @Tixr on Twitter 

    • Fan will be directed to our support channel. No detailed assistance provided.

Tixr Fan Support will not respond directly to the following channels: 

  • Facebook, Twitter, or Instagram comments

  • Instagram DMs

  • Phone

    • No phone support available or phone number provided.

If you have any questions regarding Tixr Fan Support or would like additional details regarding assistance please contact Tixr Fan Support or your CSM.