If you see a warning message that your version is out of date or things aren't working quite right, it is typically related to your browser cache.
The browser cache keeps a local copy of the resources required for the site. As we make changes to add features or improve performance, these resources may become out of date and you will need a fresh copy. You can force the browser to get the latest copy of these resources by doing a hard refresh or clearing the browser cache.
How do I do a hard refresh?
The first thing to try is a hard refresh to force the browser to reload resources specific to our site. How this is done depends on your operating system and browser.
1. Hold down Ctrl and click the Reload button
2. Or, Hold down Ctrl and press F5
1. Hold ⇧ (Shift) and click the Reload button
2. Or, hold down ⌘ (Cmd) and ⇧ (Shift) key and then press R.
1. Hold the Ctrl key and press the F5 key.
2. Or, hold down Ctrl and ⇧ (Shift) and then press R.
1. Hold down the ⇧ (Shift) and click the Reload button
2. Or, hold down ⌘ (Cmd) and ⇧ (Shift) and then press R.
1. Hold down ⌥ (Option) and ⌘ (Cmd) then press E.
Microsoft Edge or Internet Explorer
1. Hold the Ctrl key and press the F5 key
2. Or, hold the Ctrl key and click the Refresh button.
How do I clear my cache?
If you are still experiencing issues, you may need to clear your browser cache. How this is done also depends on your operating system and browser.
Note: Clearing your cache may also reset the settings of some other sites (e.g. you may need to sign in again)
(Select 'Cached Web Content' with time range 'Everything')
Safari (iOS): https://support.apple.com/en-us/HT201265
Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4
(Select 'Cached images and files')
Refresh your browser after you've cleared the cache.