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Troubleshooting Guide

A variety of factors can influence video playback. Some factors may pertain to your computer or device. If you aren’t getting the best viewing experience, try a few of these quick fixes.

General Troubleshooting

Useful tips and tricks to improve your live stream experience such as checking your bandwidth and disabling any browser extensions. 

Many factors can influence video playback, including some that pertain to your computer or device. If you’re not getting the best viewing experience on Vimeo, you might want to try these simple fixes.

Switch to “Auto” in the quality menu, if available. 

Auto mode automatically adjusts to the best quality of video for your current Internet connection and processing speed. We recommend using this default setting to avoid buffering delays. (If “Auto” is not available, switch to one of the lower-quality options.)

Check your bandwidth

We require network speeds of 500 kbps or higher in order to stream our lowest playback quality (240p). You can use this speed test to get a general sense of your Internet speed during the time of the issue. Keep in mind that bandwidth can fluctuate, especially on Wifi or cellular networks. 

Disable any browser extensions, plugins, or add ons

Third-party programs can sometimes cause issues during playback— including blocked video segments, dropped frames, buffering, etc. If you're having trouble, try disabling any active extensions one-by-one to find the culprit. You can also open your video within an incognito or private window of your browser for testing. 

Restart your router and modem

Resetting your router or modem can help to refresh your connection and improve playback performance. Try disconnecting the power cord and then reconnecting to perform a hard reboot.

Update your browser

Browser software is constantly being improved upon. Make sure you are using the latest version of your browser for peak performance. 

Close excess browser tabs or applications

Keeping too many applications open can make everything run slower, including video playback. Especially on a mobile device, it’s easy to forget which apps are running. Make sure that you completely close or disable apps instead of just minimizing their windows.

Clear your browser’s cache

Although this may sound simple, refreshing your cache can help with many different issues, including playback. 

1. On your computer, open Chrome.

2. At the top right, click More .

3. Click More tools. Clear browsing data.

4. At the top, choose a time range. To delete everything, select All time.

5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

6. Click Clear data.

Disable/Enable Hardware acceleration

Hardware acceleration makes resource-hungry operations run more efficiently but sometimes doesn’t work well with older graphics cards. Try disabling or enabling this option within your browser settings.