This article contains an explanation of the order protection service and where to find what it covers, along with walkthroughs of requesting a qualifying refund and canceling order protection.
In this article:
What does order protection cover?
What is order protection?
🌟 Order Protection is an add-on service available for purchase at checkout, intended to give you peace of mind when the unexpected happens.
Purchasing Order Protection allows you to get a refund if you’re unable to attend an event for a covered reason.
What does order protection cover?
☝🏻 Not every situation is covered by order protection. For a complete description of what's included, please refer to the terms and conditions. These can be conveniently accessed directly from the checkout page and will not interfere with your cart.
How do I use it?
Shortly after receiving your Tixr order confirmation, another email will be sent to you from noreply@protecht.com with the subject line, "Refund Protection Order Confirmation & Important Information" containing the information you need to get started with filing a claim. Please ensure you don’t accidentally delete or misplace this email.
To file a refund request through order protection:
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Navigate to the "Refund Protection Order Confirmation & Important Information" email, and click where it says “request a refund” in the email body.
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From there, you'll be guided through a series of pages where you can select the order, provide any necessary details and documentation, and finally review, sign, and submit your request.
Can I cancel my order protection?
You can easily cancel your order protection and receive a refund of the order protection cost through a link in your order protection confirmation email. The subject line for this email is, "Refund Protection Order Confirmation & Important Information."
⚠️ NOTE: Order protection can be canceled within 14 days of purchase, and only if the event has not already taken place. Any requests either outside of the grace period or after the event has passed will not be eligible for cancelation.
To cancel your order protection:
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Find the link inside the email body that says, “Remove Order Protection and Request a Refund”.
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From there, you’ll be taken through a series of pages where you can select the order and the reason for canceling, and finally review and submit your request.
