Viewing Livestreams and Videos On Demand

Learn about the Tixr Play feature through step-by-step guides for accessing your media and streaming/casting with compatible devices/services. Find recommendations for getting the best experience with your stream.

In this Article:

Tixr Play

Accessing Media

• Through Your Tixr Account
• Through the Tixr App
• From Your Email Confirmation
• From the Event Page

Streaming to Apple TV

Streaming to Roku

Streaming to Amazon Fire TV

Streaming with Chromecast

Requirements and Recommendations

---

Tixr Play

Tixr Play is an innovative feature that combines purchasing and viewing capabilities for live streams, on-demand videos, and video chats—all within a single, secure platform. Once you've made a purchase, you can easily access your content through your Tixr account. For your privacy and security, media is limited to one device at a time, ensuring a personalized viewing experience.

---

 

Accessing Media

➡️ Through Your Tixr Account

• To access media through your Tixr account, log in at Tixr.com and hover over the menu icon with your initials in the upper right corner. Then, click “Media” in the side menu.
• Under either the “Live Streams” or “Videos” section, hover over the desired event card
• Click the "play" icon in the left corner of the event card to view the media
  

➡️ Through the Tixr App

To access livestreams and on-demand videos from the Tixr app, all you need to do is click the media icon at the bottom of the screen.

➡️ From Your Email Confirmation:

To access your live stream or videos on demand right from your confirmation email, click the blue button that says ”Go to Livestream” under the ticket name and it will direct you to the live stream or video-on-demand screen.

➡️ From the Event Page:

If you can't locate your confirmation email, head over to the event page and select the collection or ticket type you purchased. Then, click the "play" icon on your purchased ticket, and the video will stream directly on that page.

---

 

Streaming to Apple TV

➡️ Option 1: Watch on the Apple TV Tixr Play app

• 1. Download the Tixr Play app on your Apple TV.
• 2. Open the Tixr Play app.
• 3. Click "Sign in with activation code" on the Tixr Play app on your Apple TV.
  1. Go to tixr.com/activate on your mobile device or desktop.
  1. Enter the 6 character code displayed on your tv screen in the Tixr Play app into the input box on tixr.com/activate
  1. Click the "Activate" button.
  1. Your Tixr Play app should activate within 15 seconds.

➡️ Option 2: Stream using Airplay

• First, be sure your Apple TV and iOS device are connected to the same WiFi network.
• Once you are logged into your Tixr Account, navigate to the event you want to watch. You can do this by tapping the navigation menu icon in the upper-right corner, and select 'My Media'.
• When you navigate to the event and see the stream playing back, tap the player and you will see the AirPlay logo in the upper right corner.
• Tap the logo and your Apple TV will appear as an option in the menu that pops up.
• Select your Apple TV, and the stream will send to your TV in seconds.

---

 

Streaming to Roku

• Click this link on your desktop or mobile device: https://my.roku.com/account/add/V5GXKTN
• Log into your Roku account
• Next, click “add channel”
• Then, click “Yes, add channel” on the “Add Tixr Play to your Roku account?” pop-up that appears
• Locate the Tixr Play app on your Roku TV screen
• Then, visit tixr.com/activate and log in to your Tixr account
• Finally, enter the device code shown on your TV and click “Activate”

---

 

Streaming to Amazon Fire TV

• Use the main menu on your Fire TV to search for and download the Tixr Play App.
• Then, open and sign in to your Tixr Play App on your Fire TV.
• Visit tixr.com/activate on your mobile device or desktop browser.
• Enter the code displayed on your TV screen into the input box on tixr.com/activate.
• Click "Activate," and your Tixr Play app should activate within 15 seconds.

---

 

Streaming with Chromecast

• First, be sure your Chromecast device and your computer are connected to the same WiFi network.

• Open Chrome browser, log into your Tixr Account, and find the event you want to watch. You can do this by hovering over your initials in the upper-right corner, and selecting “My Media”.

• Once you’ve selected the desired event and see the stream playing back, go to the top right corner of your browser click on More > Cast or the Cast icon.

• Select the Chromecast device where you want to watch the content.

---

 

Requirements and Recommendations

Privacy Settings

You may need to enable flash player for your browser in order for your video to play. You can do this in your browser’s privacy settings.

System + Browser Requirements

System Requirements:

• Windows 7 or higher
• Mac OS X 10.6 or higher

Supported desktop browsers:

• Google Chrome 45+
• Mozilla Firefox 49+
• Safari 10+
• Microsoft Edge 15+

Supported mobile browsers:

• Chrome 45+
• Safari 10+

Network Requirements

If you have viewers watching from a network that has a firewall service in place, such as a school or a corporation, they may need to whitelist the a few domains in order to watch your live event.

Internet Connection Requirements

We recommend viewing Livestream from a wired connection with a download speed of at least 1Mbps. If the event producer is sending the stream at a higher bitrate, you will need a faster connection. As a general rule, your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to watch.