Find out how to check if your ticket is available to upgrade and if so, how to complete the upgrade purchase.
In This Article:
How Do I Know If Upgrades Are Available for My Event?
Can I Upgrade My Ticket?
While we’d love to help everyone upgrade their tickets, the ability to upgrade is out of Tixr’s control.
Because each event is privately owned, the event organizers set exchange and upgrade policies for their own events.
This means that only some events have upgrades available for purchase.
How Do I Know If Upgrades Are Available for My Event?
To find out if a ticket you purchased is eligible for an upgrade:
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Sign in to your account on Tixr.com
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Click on your initials in the upper right corner
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Select 'My Events'
- If an upgrade is available for your order, you will see an 'Upgrade Available' badge on your order
If upgrades are available for your event and you would like to complete the purchase:
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Click the 'Upgrade Available' badge on your order
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Choose your new tickets and proceed through checkout
Once you've completed your purchase, your upgraded tickets will be emailed to you, and your original order will be voided.
FAQs
What If I’m Using a Payment Plan?
Orders with active payment plans cannot be upgraded until paid in full.
☝🏻 NOTE: Once enrolled in a payment plan, the order has to follow the specified payment schedule. Scheduled payment dates cannot be changed and payment plans cannot be completed early.
I Don’t See the Upgrade Available badge, but I Still Want to Upgrade!
Our team doesn’t have the authority to make changes to any event’s policies or offer exceptions to them. We recommend you check out the specific policy on the event page for more information.
If you still don’t see the information you need, we recommend checking the event’s website and FAQs for their contact details. The event organizer may be able to assist.