Knowledge Base
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Fan Support
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Welcome to Tixr
Building Events
Advanced Features
Analytics & Reports
Marketing Tools
Stripe
Equipment & Day of Show Operations
Utilizing Tixr's Fan Support
Troubleshooting
API
Reporting
Season Tickets
Fan Support
Ticket/Order Help
Account Help
Purchasing Help
Payment Plans
Waitlist
Rewards
General
Livestreams & Video On Demand
Request a Tax Invoice
Advanced Features
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Knowledge Base
Fan Support
Client Support
Welcome to Tixr
Building Events
Advanced Features
Analytics & Reports
Marketing Tools
Stripe
Equipment & Day of Show Operations
Utilizing Tixr's Fan Support
Troubleshooting
API
Reporting
Season Tickets
Fan Support
Ticket/Order Help
Account Help
Purchasing Help
Payment Plans
Waitlist
Rewards
General
Livestreams & Video On Demand
Request a Tax Invoice
Advanced Features
Fan Support
Support for Fans & Ticket Purchasers
Ticket/Order Help
Why Can't I See My Ticket(s) in My Tixr Account?
Why is There a Duplicate Charge from Tixr on my Credit Card Statement?
How Do I Change the Name on My Ticket?
I Accidentally Sent My Ticket to the Wrong Email Address. What Should I Do?
How Do I Print a Receipt?
Can I Refund or Exchange My Ticket?
Where Can I Print My Tickets?
How Do I Add My Ticket to Apple Wallet?
Can I Resell Tickets Purchased Off of Tixr?
What If My Refund Went Back to an Expired or Canceled Card?
When Should I Expect My Refund to Hit My Account?
I Don’t Want To Pick Up My Ticket at Will Call. Can I Get It Mailed or Sent Electronically?
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Account Help
How Do I Delete My Account?
How Do I Update the Email Address Associated With My Tixr Account?
How Do I Reset My Password?
Why Am I Receiving the Error “User Already Exists”?
Why is My Account Flagged?
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Purchasing Help
Why is the Event Page Not Loading?
How Do I Use My Access Code?
Why Is My Promo Code Not Working?
How Do I Apply a Promo Code?
Why Do I Keep Receiving the Error Message “There Was a Problem Processing Your Credit Card, Please Double Check Your Data and Try Again”?
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Payment Plans
How Do I Cancel My Payment Plan?
How Do I Select the Payment Plan Option?
How Do I View My Payment Plan Schedule?
How Do I Process a Payment While on a Payment Plan?
How Do I Update My Credit Card Information While I’m on a Payment Plan?
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Waitlist
How Do I Update the Payment Method Associated With My Waitlist Order?
Waitlist FAQ
How Do I Manage My Waitlist Order?
Rewards
Rewards FAQ
What are Tixr rewards?
Where Can I Find My Personalized Reward Link?
How Do I Find Out How Many Rewards Points I Have?
General
What Are Your Hours of Operation?
Where is Tixr Located?
Livestreams & Video On Demand
How Do I Stream to Apple TV?
How Do I Stream to Roku?
Live Stream FAQ
Troubleshooting Guide
Streaming Recommendations
How Do I Access My Live Streams and Videos on Demand?
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