Knowledge Base

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Knowledge Base

Fan Support

Fan Support

Support for Fans & Ticket Purchasers

Ticket/Order Help

Saving Payment Methods and Reviewing Receipts

Upgrading Tickets

Transferring Tickets

Adding Digital Tickets to Your Mobile Wallet

Viewing, Accessing, and Updating Your Tickets

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Account Help

Updating or Deleting Your Tixr Account

Accessing Your Tixr Account

Creating Your Tixr Account

Purchasing Help

The event page is not loading

Using Access/Presale Codes

Redeeming Promo Codes

Renewing Season Tickets

Selecting Reserved Seats

Navigating and Understanding Event Purchase Pages

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Payment Plans

Using Payment Plans

Waitlist

Joining, Updating, and Leaving Waitlists

Rewards

Understanding and Earning Tixr Rewards

General

Contacting the Event Organizer

Livestreams & Video On Demand

I want to stream to Apple TV

I want to stream to Roku

I want to watch a livestream of a Tixr event

Troubleshooting Guide

Streaming Recommendations

I want to watch my live streams and videos on demand

Viewing Livestreams and Videos On Demand

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Refunds and Cancelations

Event Changes and Cancelations

Disputing an Order

Requesting a Refund

Understanding, Using, and Canceling Order Protection