In this article, find an overview of Tixr Rewards and troubleshooting for common rewards-related questions.
In This Article:
💡 To ensure you make the most of your rewards, please make sure you and your friends and family clearly understand the event’s rewards guidelines, the eligibility of different ticket types, and the process of using your rewards link.
Eligible Tickets
☝🏻 Not all ticket types are eligible for reward points. Whether or not a ticket type qualifies for points is up to the event organizers.
You can see which ticket types are eligible for rewards on the event page by clicking Rewards and then Points per Ticket.
Finding Your Rewards Link
🌟 Your rewards link will be shown to you immediately after purchase on the post-checkout screen, sent to you in an email, and is accessible any time on the event’s purchase page.
To Access Your Rewards Link from the Event Page:
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- Navigate to the event’s purchase page on Tixr.com and click 'Rewards' in the top right corner
FAQs
My friend purchased using my rewards link, but I don’t see the points in my account.
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- Was the checkout process fully completed without navigating away or refreshing the page?
To ensure you earn your rewards, please avoid leaving or refreshing the page during the purchase process.
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- Are you sure the tickets are eligible for rewards?
You can find all eligible tickets listed in the 'Rewards' section on the event page.
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- Are any of the orders purchased through your referral link using a payment plan?
In this case, points may initially appear as pending but will be fully processed once the payment plan is complete.
I earned a reward but did not receive it.
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- Have you checked when the rewards are set to be sent?
Rewards fulfilled by Tixr come in the form of discounts and are typically issued 5-10 days after the event ends.
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- Are you sure you have enough qualifying points?
Unfortunately, rewards don’t round up. It's possible that you haven't accumulated enough points to qualify for a reward, or you might be expecting a higher tier of rewards. If you've passed a lower tier but haven't quite reached the higher tier, you’ll receive the reward for the lower tier.
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- Is the event itself handling the rewards, rather than Tixr?
If the reward is anything tangible, like an additional ticket, the event itself will fulfill it instead of Tixr. You can check the event purchase page or the event’s website and socials for more details or contact information!