If you receive an error code that states "We're sorry, the promotional code entered is not valid" please double-check that you have the correct tickets in your cart. If the issue continues, please contact our Support Team and provide us with a screenshot of the email you received with your promo code.
![](https://support.tixr.com/hubfs/Knowledge%20Base%20Import/support.tixr.comsupportsolutionsarticles44001713059-why-is-my-promo-code-not-working-hit.gif)