Knowledge Base

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Knowledge Base

Fan Support

Fan Support

Support for Fans & Ticket Purchasers

Ticket/Order Help

I want to cancel my ticket transfer

I can't access my tickets

My card was charged twice for a Tixr order

I want to change my name on the ticket

I want to print my receipt

I want to print my tickets

I want to add my ticket to Apple Wallet

I want to resell my Tixr tickets

I want to be refunded to a different card

I want to update my ticket delivery method

I want to update my shipping address

I want to refund or exchange my ticket

I want to upgrade my tickets

I want to transfer my ticket

I protected my ticket purchase. How do I submit a refund request?

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Account Help

I want to delete my Tixr account

I want to update my email address

I want to reset my password

I keep receiving the error “user already exists”

My account is flagged

I can't log in to my Tixr account

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Purchasing Help

The event page is not loading

I want to use my access code

My promo code doesn't work

I want to apply a promo code

I want to renew my season tickets

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Payment Plans

I want to cancel my payment plan

I want to pay in multiple installments

I want to view my payment plan schedule

I want to update my payment method

Waitlist

I want to manage my waitlist order

I want to update the payment method associated with my waitlist order

Waitlist FAQ

Rewards

Tixr Rewards

General

I want to contact the event organizer

Livestreams & Video On Demand

I want to stream to Apple TV

I want to stream to Roku

I want to watch a livestream of a Tixr event

Troubleshooting Guide

Streaming Recommendations

I want to watch my live streams and videos on demand

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